Introduction
Sometimes the Confirmation Letter for a Rescheduled appointment does not appear in the Post Document tab of Appointment View.
This is an example of a recheduled appointment.
However, only the first Appointment Confirmation Letter appears in the Post Document tab of Appointment View.
Steps to generate the new Confirmation Letter
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Open Appointment View by one of two ways:
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Double click the rescheduled appointment in the Scheduling Appointment Book
- Double click the rescheduled appointment from the Appointment Standard Schedule Inquiry. See instructions below
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- Select the Post Document tab
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Double click the previous Confirmation Letter to open
- At the top left of the letter, click the Regenerate Document icon
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In the Regenerate Document pop up, select chw_appt_conf_OP as the Available Layout (for both SCH and CHW locations)
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Click OK
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Close the window
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The new confirmation letter will appear. It can easily be identified by the most recent Document Create Date Time and Manual Create Indicator = Yes
- Double click the new confirmation letter to open and then print
Find a rescheduled appointment with the Appointment Standard Schedule Inquiry
- Click Appointment Inquiry in the toolbar
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Select the the Person tab
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Inquiry = Appointment Standard Schedule
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Enter patient name
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Enter a start date before the time the appointment was rescheduled
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Click Find and the rescheduled appointment appears on the right
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Double click on the line for the new appointment
- Appointment View will display
